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Hear about every review — and answer it well.

Google reviews arrive in one inbox with a reply drafted in your voice, and a low rating alerts you right away — while the guest still cares.

By the numbers

What a star is worth

Guests read reviews before they decide where to eat. The research is clear: the rating moves revenue, and answering reviews moves the rating.

5–9%

more revenue for each added star on Yelp — the effect is strongest for independent restaurants.

Source: Michael Luca, Harvard Business School, 2011

What changes with Gumbeaux

A low rating sends you an alert as soon as it lands, so you can make it right before it becomes your reputation.

12%

more reviews — and ratings up 0.12 stars on average — once a business starts replying to reviews.

Source: Proserpio & Zervas, Marketing Science, 2017

What changes with Gumbeaux

Each review arrives with a reply drafted in your voice. Edit it and post it — answering every review becomes realistic.

84%

of consumers use Google to read reviews of local businesses. Only 4% never read reviews.

Source: BrightLocal Local Consumer Review Survey, 2025

What changes with Gumbeaux

Your Google reviews sync throughout the day, and you choose the best ones to show on your own website.

Industry research about restaurants in general, shown with its source — not results from Gumbeaux Soft customers.

Time back

Reviews, two ways

Finding new reviews

Today

Checking Google when you remember.

With Gumbeaux

They sync throughout the day into one inbox.

A one-star review

Today

Found a week later.

With Gumbeaux

An alert the moment a low rating lands.

Writing replies

Today

From scratch, one at a time, after close.

With Gumbeaux

A suggested reply in your voice — edit it and post it to Google.

Showing proof

Today

Copy-pasting quotes onto your website.

With Gumbeaux

Choose which reviews appear on your site.

Knowing what to fix

Today

Reading everything and guessing.

With Gumbeaux

Sentiment shows what guests praise and what they flag.

How it works

How it works

  1. Reviews come to you

    Google reviews sync throughout the day into one inbox.
  2. Low ratings ring the bell

    An email alert the moment a low rating lands.
  3. Reply in your voice

    A suggested reply follows your brand voice. Edit it and post it to Google from the inbox.
  4. Use what they tell you

    Show your best reviews on your website, and see what guests praise and flag.

Reviews

Google · this week

★★★★★ Keisha M.

“Best gumbo in town, and they remembered our order.”

Replied

★★☆☆☆ Rob D.

“Waited 40 minutes for a pickup order.”

Alert sent

★★★★☆ Priya S.

“Great music night — a little loud near the stage.”

Reply drafted

★★★★★ Tom W.

“Booked a table for 12, everything was ready.”

On website
Illustration · sample data

Features

What it does

Review sync

Google reviews come in throughout the day.

Low-rating alerts

An email when a low rating lands.

One reply inbox

Filter, reply to Google and track what’s answered.

Suggested replies

Drafts in your brand voice that you edit and send.

Reviews on your website

Choose which reviews show, with their rating.

Review sentiment

What guests praise and what they flag, across all reviews.

Google listing performance

Views, calls, directions and the searches that found you.

Hours kept in sync

Your hours on Google follow the hours on your site.

A closer look

A reply that sounds like you

Every suggestion follows the voice in your brand profile. You edit it, you post it — nothing goes to Google without you.

Reply to Rob D.

★★☆☆☆ on Google

“Waited 40 minutes for a pickup order. Food was good once it came.”

Google · 2 hours ago

Rob, thank you for telling us — a 40-minute wait isn’t what we want for anyone. We’ve changed how we time pickups on busy nights. Next time, ask for me and dessert is on us. — Dana, manager

Suggested reply · edit before posting
Illustration · sample data

Your numbers

What a better rating could be worth

Your yearly revenue and the change in your rating. The effect per star starts at the low end of the research.
$
stars
%

Starting value: Michael Luca, Harvard Business School, 2011

Estimated added revenue a year

 

Based on Yelp ratings of independent restaurants. An estimate, not a promise.

Questions

What owners ask us

Does it post replies without me?
No. Suggestions are drafts. You edit and approve every reply before it goes to Google.
Which review sites does it cover?
Google reviews today — the reviews most guests read.
How fast will I hear about a bad review?
Reviews sync throughout the day, and a low rating sends you an email alert when it arrives.
Can I choose which reviews show on my website?
Yes. Pick them from the inbox; they show with their rating.
Will the replies sound like a robot?
Replies follow the voice, tone and words in your brand profile — and you edit every one.

Need something specific?

Ask us. If it's not already built, we take special feature requests.

See your reviews in one inbox.

A guided demo, about 20 minutes, built around what you run.